Global Technical Service Engineer

As a Global Technical Service Engineer – Material Handling, you are a key technical expert supporting Epiroc’s global markets. Your mission is to ensure smooth machine start‑ups, effective troubleshooting, and continuous product improvement.

In this role, you will:

• Provide technical support to internal stakeholders and customers through various communication channels.
• Conduct technical trainings, both theoretical and practical, for technicians and customers.
• Execute First‑on‑Market (FoM) start-ups and perform machine installations where applicable.
• Contribute to product safety work and continuous product improvement (CPI) activities.
• Participate in machine testing, verification, and evaluations to secure product performance and serviceability.
• Create and maintain technical training material, machine system descriptions, and related documentation.
• Review and contribute to updates of technical manuals, service instructions, and Standard Operating Procedures.
• Act as a subject‑matter expert and collaborate closely with engineering, product management, and other internal functions to drive development initiatives.
• Set up and execute technical support plans to ensure customer satisfaction and knowledge development within the network.
  

This role requires a unique blend of hands‑on technical ability and analytical, office‑based work - solving issues, writing reports, and contributing to long‑term product development.

Your Profile

You are service‑minded, curious, and driven by solving complex technical challenges in a global environment. You thrive in a role that combines practical work on machines with analytical tasks and documentation.

To succeed, you bring:

• Strong communication skills and the confidence to deliver technical trainings to diverse audiences.
• The ability to troubleshoot systematically and work in both hands‑on and theoretical settings.
• A collaborative mindset and the ability to work independently when required.
• Technical education (university degree or equivalent experience) within mechanics, electrics, driveline systems, or similar fields.
• Good understanding of machinery, preferably heavy equipment, production testing, automotive mechanics, or similar industries.
• Excellent English skills, both spoken and written.
• Experience in hydraulics, electrics, driveline systems, or previous hands‑on machine work is highly valued, though deep specialization is not required - we will help you grow into the role.