JUNIOR CUSTOMER CARE MANAGER

WE’RE HIRING | JUNIOR CUSTOMER CARE MANAGER 🎧💬
Giftwrap is looking for a passionate and people-focused Junior Customer Care Manager based in Pretoria to join our growing team. If you enjoy helping customers, solving problems, and creating great experiences, this role is for you.
📍 Pretoria-based
Key Responsibilities:
• Handling customer enquiries via phone, email, WhatsApp and social media
• Resolving customer issues quickly and professionally
• Processing orders, quotes, returns and exchanges
• Following up with clients to ensure satisfaction
• Maintaining accurate customer records and communication
• Working closely with internal teams to ensure excellent service delivery
What we’re looking for:
• Excellent communication and interpersonal skills
• Friendly, patient and customer-focused attitude
• Strong attention to detail and accuracy
• Ability to work under pressure in a fast-paced environment
• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Reliable, proactive and a team player
What will give you an advantage:
✔ Experience in customer service or call centre environment
✔ Knowledge of CRM systems
✔ E-commerce or corporate gifting industry experience
✔ Strong problem-solving and communication skills
If you’re someone who thrives on helping people and delivering great service, we’d love to hear from you.