Junior VIP Host

To oversee daily communication with the customer base and top represent the brand at sponsored events and activations.

Essential Functions:

• To handle the daily communications (outbound and inbound with allocated clients);
• To manage client queries and complaints and escalate on behalf of the client;
• To ensure customer communication targets are met monthly;
• To encourage growth from allocated customer bases using telecommunications;
• To attend selected events with clients as/when needed;
• To work as a promotional representative at selected events and activations as required by the events management team;
• To assist with sign-ups, account queries and activation participation on location at events and activations;
• To monitor allocated client base performance and activity and react accordingly.

Preferred Skills:

·        Reliable and trustworthy;

·        Customer focused with gaming experience (advantageous);

·        Well-spoken and a good communicator with more than one spoken language;

·        Well-presented and comfortable working as promotional staff at events and activations;

·        Calm and able to work under pressure while balancing multiple tasks;

·        Comfortable with problem solving and extremely good with difficult clients;

·        Experience in activations or events will be advantageous.

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