Lead Solution Architect

This is a role that sits between presales and delivery and stays engaged across both, spanning P&C, Life, and in future Reinsurance, with a particular focus on the non functional and operational requirements our industry consistently under-invests in. If you are deeply fluent in insurance product suites and platform roadmaps, comfortable holding both a head of claims and an engineer in the same conversation, and driven to keep clients and internal teams honest to the outcomes they signed up for - we'd love to hear from you.

Working model: South Africa (Remote)

What you will do:

You'll own the professional and content thread of the solution end to end – across four connected areas of impact:

Value Definition – Presales solution design

• Engage during the sales cycle, from general discovery through down select, to build product and industry context on the opportunity.
• Frame the solution around the client's business outcomes, not a requirements checklist. Map what they are trying to achieve to what the platform actually delivers.
• Establish a business outcome baseline with the client: what they will be able to do post go live that they cannot do today, and how both sides will measure it.
• Own the definition of done, agreed jointly with the client.
• Explicitly cover non functional and operational requirements: performance, scale, availability, security, integration, data migration, operability, and support, rather than leaving them to surface in build.
• Feed into the implementation plan: the right order of implementation and the known dependencies, especially those on the client.
• Where the platform does not meet the client's expected outcomes, own the resolution with Product and R&D. Either secure a commitment to build it into the core platform, with timelines aligned accordingly, or design it into the extension layer shipped with the core. The SA owns these conversations.
• Act as the next layer of depth behind the presales and industry expert team. Presales surfaces the opportunity, the SA architects the solution.
• Support the bid with clearly stated assumptions. The fixed price commercial construct itself is owned by Sales and the PD.

Delivery integrity

• Move into rapid planning immediately after signing. Harden the solution against what the platform delivers, steering toward standard configuration over bespoke build.
• Hand over a clear, documented solution design to the delivery team at the start of build, and safeguard the integrity of that design through delivery.
• Hold all parties, internal teams and the client, accountable to the agreed business outcomes and how they will be achieved. This is outcome and professional accountability. The PM or PD holds delivery and the client to scope, timeline, and commitments.
• Stay engaged through quarterly business reviews to catch outcome or value drift early.
• Apply the definition of done. The project is complete only when the client is positioned to realise the value agreed at the outset, not simply when the system goes live.

Migration

• For assigned clients, own migration outcomes through the analyse, dispose, bridge, and migrate framework, across the existing product portfolio and beyond.
• Define, with each client, the specific value the migration unlocks and the KPIs that will confirm it. Migration is a value conversation, not only a technical one.