Online Shipping Specialist

Job Description

Rare Carat is looking for a reliable and detail-oriented Shipping Specialist who is eager to join our remote team. This role is ideal for someone with experience handling B2C (business-to-consumer) shipping operations for an online brand, who thrives in a fast-paced, logistics-focused environment and understand top-notch customer service.

Responsibilities

• Manage outbound shipments to individual customers across the U.S. and internationally
• Create shipping labels, prepare documentation, and ensure packages are sent out on time
• Monitor tracking and proactively resolve delivery issues or delays
• Coordinate shipping schedules based on volume, priority, and customer expectations
• Communicate with customer support and internal teams to align shipping with order timelines
• Identify and suggest ways to improve processes

Qualifications

• 2+ years of experience handling B2C shipping for an e-commerce or online retail brand
• Knowledge of common shipping workflows, customer expectations, and delivery timelines
• Ability to work independently and meet deadlines in a fully remote setup
• Excellent attention to detail, organization, and communication skills
• Tech-savvy, with the ability to learn and navigate shipping software or platforms
• Consistent internet connection and a dedicated home workspace
• Experience shipping high-volume or high-value consumer goods
• Background in logistics for luxury goods, jewelry, or specialty products