Social Media Manager

WHAT YOU'LL BE DOING

• Manage day-to-day social media activity across multiple client accounts

• Plan and maintain monthly content calendars

• Monitor comments, messages, reviews and other interactions throughout the working day

• Respond appropriately and escalate enquiries, complaints or sensitive issues when required

• Manage monitoring alerts and queues without needing reminders

• Schedule and publish approved content using NapoleonCat and relevant native platforms

• Check that scheduled posts have published correctly

• Write captions, hooks and calls to action for posts, videos and reels

• Create and adapt social media graphics using Canva

• Repurpose existing content for different social formats

• Use ChatGPT and other AI tools for research, ideation, copy, imagery and increasingly video

• Review and refine AI-generated output rather than accepting it blindly

• Track content, approvals and outstanding work using Asana and Google Sheets

• Assist with defined digital marketing quality checks