Technical Sales & Service Engineer

Key Responsibilities

• Travel extensively to pulp and paper mills across South Africa to provide technical support and customer engagement.
• Develop and maintain strong relationships with plant managers, engineers, maintenance teams, and operational stakeholders.
• Identify customer challenges and provide practical technical solutions to improve operational performance and efficiency.
• Support sales activities through technical consultation, solution development, and client presentations.
• Drive business development initiatives and identify new commercial opportunities within existing and prospective accounts.
• Lead and coordinate projects related to product implementation, plant optimisation, and technical improvements.
• Conduct site inspections, troubleshooting, product evaluations, and performance assessments.
• Collaborate with internal technical and commercial teams to ensure successful project execution and customer satisfaction.
• Maintain a strong understanding of industry trends, technologies, and operational challenges within the pulp and paper sector.

Requirements

• Relevant Engineering or Technical qualification.
• 7–10+ years’ experience in technical sales, field service engineering, or customer-facing engineering roles.
• Experience within the pulp & paper, fabric manufacturing, industrial processing, or related industrial sectors.
• Strong technical understanding of paper mill operations and industrial process environments.
• Proven track record in:
• Technical sales and account management
• Business development
• On-site problem solving
• Project leadership and execution
• Strong communication and relationship-building skills.
• Ability to work independently and manage extensive travel schedules.
• Comfortable working in industrial plant environments and engaging directly with operational teams.
• Willingness to travel nationally on a regular basis.