Wellness Administrator

Kula Partners Health and Wellness is looking for a detail-oriented Wellness Administrator to support the administration of employee incapacity, disability and wellness cases.

This role requires strong organisational skills, accurate record-keeping and a professional, empathetic approach to supporting employees and clients.

📍 Location: Kaya House, Rosebank, Johannesburg
💼 Employment type: Permanent, full-time, on-site

𝐀𝐁𝐎𝐔𝐓 𝐓𝐇𝐄 𝐑𝐎𝐋𝐄
You will administer wellness cases from registration through to closure, ensuring accurate information, timely communication and adherence to agreed service level agreements. You will work closely with assessors, team leaders, client relationship managers, employees and HR representatives.

𝐊𝐄𝐘 𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒
• Register cases, verify employee details and ensure all required documents are received.
• Maintain accurate case records and status updates on the PANDA case management system.
• Allocate complete cases to the relevant assessors and monitor progress against agreed turnaround times.
• Follow up on outstanding information, feedback and assessments, escalating delays where necessary.
• Manage email and telephone queries professionally and within agreed timeframes.
• Support case reporting, quality assurance and improvements to administrative processes.
• Protect confidential employee and medical information in accordance with POPIA and internal procedures.

𝐑𝐄𝐐𝐔𝐈𝐑𝐄𝐌𝐄𝐍𝐓𝐒
• Grade 12 / Matric and an administration accreditation.
• Experience in an administrative case management environment involving incapacity, disability or wellness.
• Strong administration, planning and organisational skills, with close attention to detail.
• Proficiency in Microsoft Excel, Outlook and Word.
• Excellent verbal and written communication skills.
• Working knowledge of POPIA and the handling of confidential information.
• Ability to learn and work on the PANDA case management system.

𝐀𝐃𝐕𝐀𝐍𝐓𝐀𝐆𝐄𝐎𝐔𝐒
• Experience in insurance, health and wellness or disability management.
• Experience using a case management system and handling confidential employee or medical information.
• A health, wellness or disability management certificate or short course.
• An NQF Level 5 qualification.
• Understanding of incapacity, disability and fitness-for-work processes.
• Proficiency in additional languages.

𝐇𝐎𝐖 𝐓𝐎 𝐀𝐏𝐏𝐋𝐘
Send your CV to recruitment@kulapartners.co.za with “Wellness Administrator” in the subject line.